Privacy Policy
Last Updated: February 24, 2026
1. Introduction
Tru American Plumbing Purifications LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our SMS messaging program.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and mailing address when you submit a service request or contact us.
- Service Information: Details about the plumbing or water purification services you request.
- SMS Consent Data: Your opt-in consent to receive SMS messages from us.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Cookies: Small data files stored on your device to improve your browsing experience.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our plumbing and water purification services
- Schedule appointments and send service confirmations
- Send SMS notifications including appointment reminders, service updates, and scheduling confirmations
- Respond to your inquiries and customer service requests
- Send emergency service alerts when applicable
- Improve our website and customer experience
- Comply with legal obligations
4. SMS/Text Messaging Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
When you opt in to our SMS program, we collect your mobile phone number and consent status. This data is used solely for the purpose of sending you service-related text messages as described in our Terms of Service.
You may opt out of SMS messages at any time by replying STOP to any message. For help, text HELP or contact us at (480) 322-2567.
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted subcontractors and service providers who assist us in delivering our services, subject to confidentiality agreements.
- SMS Service Providers: With aggregators and providers of text message services solely for the purpose of delivering SMS messages you have opted in to receive.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Protection: To protect the rights, property, or safety of Tru American Plumbing Purifications LLC, our customers, or others.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. SMS opt-in consent records are retained for the duration of your participation in our messaging program and for a reasonable period thereafter.
9. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Opt out of SMS messages at any time by texting STOP.
To exercise any of these rights, please contact us using the information below.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Tru American Plumbing Purifications LLC
- Tolleson, AZ — Serving the West Valley
- Phone: (480) 322-2567
- Email: [email protected]